Zendesk Service Suite Reviews
(Rated by 2 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
5.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.0
- Customer Service5.0
Recent Customer Reviews (2)
Margaret Lofton
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Lilly Summers
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Payment Methods
Accepted Payment Options:
Prices for items on Zendesk.comservice-suite vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Zendesk Service Suite credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Zendesk Service Suite Pros & Cons
Pros
1
Omnichannel customer support: Zendesk provides comprehensive tools that reinforce omnichannel customer support efforts.
2
Modular architecture: It has a modular architecture for easy configuration.
3
Ticket management: Functionality is exceptional, especially in terms of ticket management.
4
Automation: You can use automation like AI Bots so that customers receive instant assistance.
5
Ease of use: The user interface is intuitive, even for beginners.
6
Consistent Customer Service: Provides a consistent customer service experience across all channels.
7
Internal Helpdesk Management: Helps manage internal helpdesk efficiently.
8
Personalized Solutions: Offers personalized solutions to customers.
9
Reporting: Provides detailed reporting and insights.
10
Integrations: Offers integrations with cobrowsing and session replays.
CONS
1
Answer Bot: Its Answer Bot is not the best in the market as of yet.
2
Cost: It is a bit expensive compared to some of the newer CRM platforms.
3
Call feature: Call feature can occasionally be buggy.
Zendesk Service Suite Features and Benefits
Features
Omnichannel customer support
Zendesk provides comprehensive tools that reinforce omnichannel customer support efforts
Modular architecture
easy configuration
Ticket management
exceptional functionality, especially in terms of ticket management
Automation
use automation like AI Bots so that customers receive instant assistance
Ease of use
intuitive user interface, even for beginners
Live Chat
provides two types of live chat: Zendesk Live Chat (legacy) and Zendesk Messaging
Ticketing System
convert phone, chat, email, and social media requests into tickets
Centralized Tickets
centralize tickets from disconnected channels into one place
Custom Ticket Fields
support conditional and custom ticket fields
Reporting and Dashboards
support reporting and dashboards
Knowledge Base
comprehensive knowledge base for self-service support
Customer Support Analytics
detailed analytics for customer support
Consistent Customer Service
provides a consistent customer service experience across all channels
Internal Helpdesk Management
helps manage internal helpdesk efficiently
Personalized Solutions
offers personalized solutions to customers
Reporting
provides detailed reporting and insights
Integrations
offers integrations with cobrowsing and session replays
ROI Calculator
dynamically generates ROI based on use case and business volume, shows total cost savings and percentage cost reductions, downloadable PDF report with details
Advanced AI
AI-powered tools to optimize service workflows, empower agents to solve issues faster, and easily scale knowledge base
Zendesk Workforce Management
ideal scheduling solution to meet AI-forecasted needs and provide comprehensive historical and real-time reporting into team performance and capacity
Zendesk Quality Assurance
automatically analyzes 100% of conversations across agents, BPOs, channels, and languages